Terms and Conditions

By using our website and purchasing our products, you agree to the following terms and conditions. We strongly recommend that you read them carefully before making any purchases.

 Business Details: 

• Company Name: TRUTH SKIN HEALTH EUROPE, SL
• Corporate Tax Code / VAT Number: CIF: B87924528
• Address: CALLE MILOCA, 61
• Town: LAS ROZAS
• Country: SPAIN
• Zip Code: 28232
• Telephone Number: +34 678 239 726
• Contact Email: support@truthtreatments.eu

1. ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any of the terms, we kindly request that you do not use our site.

2. WEBSITE INFORMATION

We strive to provide accurate and up-to-date information on our website. However, we do not guarantee the accuracy or completeness of the information. We reserve the right to make changes to the website and our products at any time.

3. PRIVACY

We value the privacy of our customers and visitors. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

4. TRUTH TREATMENT SYSTEMS

Product Information

At TRUTH TREATMENT SYSTEMS, we provide detailed information about our products, including descriptions, usage instructions, and the most accurate and up-to-date images available. If you ever notice an error, please inform us so that we can make the necessary corrections. You can contact Customer Service at support@truthtreatments.eu.

Restriction on Sale or Resale

Customers agree not to sell or resell our products and samples. In case of non-compliance with the applicable purchase parameters for an order, we reserve the right to cancel or reduce the quantity of products or samples to be delivered to the customer.

Skin Care Advice

TRUTH TREATMENT SYSTEMS offers personalized skin care advisory services to provide additional information and support related to our products, treatments, their benefits, properties, and applicability. To request this service, you can contact us via email at support@truthtreatments.eu or use the Virtual Consultation section on our website. We are here to assist you.

It is important to note that the recommendations provided by TRUTH TREATMENT SYSTEMS do not constitute medical advice. Therefore, the use or engagement of this service is at the customer's own risk and responsibility.

5. PURCHASES AND PAYMENTS

To place an order, please follow the online purchase process indicated on our website. For the commercial transaction, you must be of legal age and provide accurate and up-to-date information. We accept various secure payment methods. Credit card details are processed securely and are not stored in our system.

Once you have selected your product(s) and are ready to complete your purchase, you will be asked whether you want to place your order as a Guest or as a Registered Customer. Creating a personal profile on our website is required for the latter option. If you have previously created your profile, you can proceed to make the purchase by logging in with your email and password. Registered users can access their profile and purchase history, as well as benefit from exclusive offers.

By using this website and placing orders through it, you agree to:

• Use this website appropriately and solely for making legally valid inquiries or orders.

• Not place any false or fraudulent orders. If it is reasonable to consider that such an order has been placed, we are entitled to cancel it and report it to the relevant authorities.

• Provide us with your email address, postal address, and other contact information truthfully and accurately.

• For orders from the following countries: Norway, Switzerland, Iceland, the UK, Liechtenstein, and other countries outside the European Union, you must provide your ID or relevant tax identification to process your order.

• If you wish to place an order from another country outside the European Union, you can do so, with the buyer incurring the shipping costs. Please be aware that there may be additional customs fees that must also be paid by the buyer.

• Guest Checkout: Our website allows you to make a purchase without registering and creating a profile. This option will only request essential data to process your order. This data will be stored, and you can modify it at any time by contacting us. If you have any questions, please consult our Privacy Policy.

• Once the purchase process is complete and the payment is authorized, the buyer will receive an email acknowledging receipt of the order (the "Order Confirmation"). If you disagree with the data in this confirmation, you can request order cancellation or data correction by contacting support@truthtreatments.eu.

• In accordance with applicable legislation, the Order Confirmation email will include a summary of the product(s) purchased with detailed pricing and payment method, as well as the delivery address and basic Purchase Conditions.

• If you wish to request an invoice for your order, you must contact our Customer Service team via email at support@truthtreatments.eu, providing the order number and the necessary fiscal information for the creation of the invoice. Our team will electronically send the corresponding sales invoice for that order.

6. SHIPPING

We ship to Spain and all of Europe. Shipping costs and delivery times may vary depending on the location. To obtain detailed information on shipping costs, we recommend simulating a purchase to get accurate information on shipping costs in your region.

Business Days:

All orders placed through our website will be processed and delivered exclusively on business days (Monday to Friday, excluding national, local, or international holidays). Orders placed on Saturdays, Sundays, or national and/or local holidays will be processed on the next business day.

Order Preparation:

Once your purchase is confirmed, order preparation in our warehouse may take 1 to 3 business days.

Order Shipping:

The estimated shipping time for Spain is 1 to 2 days. For the rest of European countries, it is 3 to 7 business days.

Campaigns and Promotions:

During campaigns or promotions, purchases may experience delays in delivery due to the high volume of orders. You can always track your order by checking the shipping information provided via email.

Delivery Delays:

If, for any reason, we cannot meet the estimated delivery date, we will inform you of the situation and offer you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.

Delivery:

For the purposes of these conditions, "delivery" is considered to have been made when you or a third party designated by you physically takes possession of the products at the provided address. This will be evidenced by signing the receipt of the order at the delivery address you provided.

7. RETURNS AND REFUNDS

At TRUTH TREATMENT SYSTEMS, we highly value the quality of our products, attention to detail, and adherence to rigorous standards of excellence and effectiveness. However, we understand that there may be situations where you wish to return a product or your entire order. Here are the conditions to consider for making a return:

Withdrawal:

Within the framework established by Law 3/2014, of March 27, and Directive 2011/83/EU on consumer rights, you have a period of fourteen (14) calendar days to request the return and obtain a refund for any product from the date of receipt of your order.

The deadline for exercising your right of withdrawal is 14 calendar days from the day you or a third party designated by you, other than the carrier, physically takes possession of the products. If the products in your order are delivered separately, the deadline is 14 calendar days from the day you or a third party designated by you, other than the carrier, physically takes possession of the last of the goods delivered.

Please note that, in order to receive a full refund, any gift received with your purchase must be returned in perfect condition along with the product you wish to return. If you do not return the gift, its value will be deducted from the final refund.

Communication of Withdrawal:

You can exercise your right of withdrawal in the most convenient way for you by using the attached form or by sending an email to support@truthtreatments.eu.

You must communicate your withdrawal before the indicated deadline (14 business days from the receipt of your order). TRUTH TREATMENT SYSTEMS will promptly acknowledge the receipt of your withdrawal communication.

Return of Products and Refund:

If you exercise your right of withdrawal, once the returned product(s) arrive(s) at our facilities, our team will verify that the conditions are met for processing the refund. Due to health or hygiene protection, TRUTH TREATMENT SYSTEMS will not accept returns or refunds for manipulated products.

You will receive an email confirming that the return has been processed, and in the following days, you will receive a refund through the same payment method used for the purchase. In any case, the refund will be processed within a maximum period of fourteen (14) days after the receipt of the products at TRUTH TREATMENT SYSTEMS' facilities.

If, for any reason, any of the necessary conditions for the return of the product(s) are not met, our customer service team will contact you to provide further instructions.

We will refund all payments made by you, including shipping costs. Shipping costs are refundable in the same amount you paid for shipping.

Return Address:

You must return the product(s) in their original packaging and in the same condition in which they were delivered. Make sure the package is properly sealed to avoid loss or damage during the return journey to TRUTH TREATMENT SYSTEMS' offices. Return shipping costs are the responsibility of the customer, who must send the package with the product(s) to be returned to the following address:

Truth Skin Health Europe, SL

Calle Miloca 61

(28232) Las Rozas

Madrid- Spain

The return must be made with a transport company that allows for traceability of the shipment so that it can be tracked, with the corresponding Tracking Number. Also, the buyer must provide this information to support@truthtreatments.eu.

Responsibility for Products:

Please handle the products with care while they are in your possession. It is important that you return the product(s), including TRUTH TREATMENT SYSTEMS' original packaging, instructions, and any other accompanying documents, in the same condition in which they were received. Use of the products beyond mere inspection, and provided they are not sealed products, may result in the application of the "Value Decrease" (*) and, as applicable, may prevent TRUTH TREATMENT SYSTEMS from accepting the cancellation of the purchase. Therefore, for the return of the merchandise, it is important that you follow the instructions that will be provided in the acceptance email for your return.

Value Decrease (*):

You will be responsible for the decrease in the value of the goods resulting from handling them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal:

You do not have the right to withdraw from a contract for the supply of any of the following products:

Customized items:

Sealed goods for reasons of health or hygiene that have been unsealed after delivery.

8. CUSTOMER SERVICE & QUALITY

TRUTH TREATMENT SYSTEMS' mission is to provide support and solutions to all our customers when needed. If you detect an error in your order after the payment process has been completed, or if you have any questions or concerns, you can contact our customer service:

support@truthtreatments.eu

9. PRODUCT AVAILABILITY

All orders are subject to product availability. TRUTH TREATMENT SYSTEMS will make every possible effort to supply the products you have ordered in accordance with your order summary. However, there may be occasions when such products cannot be supplied. This may be due to, for example, products not being in stock or an error in the price or product description, among other reasons. In such cases, we will contact you to inform you and, if applicable, propose alternative products that meet your needs. If you are not interested in these alternative products, we will proceed to cancel your order for the products that cannot be supplied, and you will receive a refund of the amount paid for these products.

10. PROMOTIONS AND COUPONS

All promotions and coupons have specific expiration dates, as indicated in the promotion itself. Promotions that consist of discount coupons will always be applied exclusively to the value of the product(s). Discount coupons are not cumulative; only one coupon can be used at a time and cannot be combined with other promotions. Some of our campaigns and promotions in the United States are not valid in the European web, and vice versa. We suggest subscribing to our newsletter to stay informed about our promotions.

11. INTELLECTUAL PROPERTY

All content on our website, including texts, images, logos, and designs, is protected by intellectual property rights. Copying, distributing, or using this content without our permission is not allowed.

12. COMMENTS AND COMMUNICATION

We appreciate your comments and suggestions. Any communication, comment, or content you send through our website is considered non-confidential and not subject to ownership rights.

13. CHANGES IN TERMS AND CONDITIONS

We reserve the right to modify these terms and conditions at any time. Any changes will come into effect upon their publication on the website. We recommend that you regularly review these terms and conditions to stay informed of any changes.

14. APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed by the laws of Spain. In case of disputes, both parties agree to submit to the jurisdiction of the Spanish courts.

Thank you for choosing TRUTH TREATMENT SYSTEMS. We are committed to providing you with high-quality products and excellent customer service. If you have any questions or need assistance, please do not hesitate to contact our customer service team:

support@truthtreatments.eu

Last updated: October 2023.